Last Updated: March 2025
At Digital Wala Academy By MetaSoft Innotech LLP, India, we value our learners and strive to provide high-quality education. This Refund & Cancellation Policy outlines the terms under which refunds may be granted for our courses and services. By enrolling in our programs, you agree to the following policy:
1. Course Fee Refund Eligibility
All course fees are non-refundable once enrollment is confirmed, except in cases where Digital Wala Academy determines an exception due to special circumstances.
Refund requests will be considered only if submitted within 3 days of enrollment and before attending more than 1 live class or accessing more than 10% of course materials.
No refunds will be issued for partial completion of a course or dissatisfaction with teaching style, as we provide course previews, brochures, and counseling before enrollment.
2. Special Circumstances for Refund Approval
Refunds may be approved in the following cases:
Technical issues on our side that prevent you from accessing the course and cannot be resolved within a reasonable time.
Course cancellation or postponement by Digital Wala Academy beyond 30 days from the original start date.
Duplicate payment due to a technical error.
3. Refund Process
All approved refunds will be processed within 7–14 business days via the original payment method.
The refund amount will exclude any payment gateway or transaction charges.
You must submit your refund request via email to support@digitalwala.live with proof of payment and a valid reason.
4. Transfer & Substitution Policy
Instead of a refund, you may request to transfer your enrollment to another course of equal or lower value within 30 days of purchase.
You may nominate another person to take your place in the course before it starts, with prior written approval.
5. Non-Refundable Items & Services
One-on-one mentoring sessions
Completed workshops, webinars, or events
Downloadable course materials or toolkits once accessed
6. Contact for Refund Queries
📧 Email: info@digitalwala.live
📞 Phone: +91 9000917287
🌐 Website: https://digitalwala.live